If you do not have an account with us, any initial transaction would be on a Pro Forma basis which needs to be paid upfront, prior to manufacture of the goods. Payment of pro forma invoices can be made by cheque made payable to Shuttleworth Hospital Products Ltd, via bank transfer or over the telephone by credit / debit card.
Our delivery lead time for products from our standard range is approximately 3 to 4 weeks from receipt of order (or receipt of payment in the case of pro forma transactions). The lead time for bespoke products would be on an individual basis. Once an order is placed a Sales Order Acknowledgment confirming your order details will be sent to you.
If an order is cancelled a cancellation charge equal to 35% of the value of the goods is applied. If you need to return an unused item to us please contact us to arrange. Once returned to Shuttleworth Hospital Products Ltd premises the goods will be inspected and if deemed to be unused and in good condition a credit note will be issued for the value of the goods less a 35% restocking charge. If Shuttleworth Hospital Products are arranging collection of the goods a carriage charge will also be applied - this will vary depending upon the item/s to be collected and you will be advised of the amount due at the time of arranging.
If an item is received in error or is faulty / damaged upon delivery, please advise Shuttleworth Hospital Products Ltd within 5 days of receipt. Collection of the goods will then be arranged. Goods must be returned unused and in original packaging.
If you require further information regarding ordering, delivery or returns please do not hesitate to contact us.